Refund policy

At MelaDora, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To request a return or replacement, kindly provide:

• Your order number
• Clear photos or videos of the product
• A brief description of the issue

Once approved, we will arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, damaged by misuse, or returned without original packaging may not be eligible for return.

Refund Processing

Approved refunds are processed within 5–10 business days after inspection of the returned item.

For assistance, contact us at:
support : meladora.shop